FAQ
1. What services do you offer?
At Clements Design, I specialize in brand identity and print design. My services include logo creation, visual branding, business stationery, brochures, tabling banners, and other marketing materials to help your brand shine. To see a more complete list, visit my services page.
2. What is your design process like?
I start by getting to know your business and its goals through a detailed consultation. From there, I research and brainstorm to develop initial concepts. We work together on revisions to ensure the final design aligns with your vision. Once approved, I deliver the final files in all agreed upon formats.
3. How long does a typical project take?
The timeline depends on the complexity of the project. Typically, brand identity projects take 4-8 weeks, while simpler tasks like business cards or promotional materials can be completed in 4-5 business days. I will provide an estimated timeline during our initial consultation. My current turn times are also listed in my email signature during communication.
4. Do you work with businesses outside of Maple Valley, WA?
Yes! I work with clients both locally and across the nation. We can collaborate effectively through email, phone calls, and virtual meetings.
5. What is the cost of your services?
Pricing varies based on the scope of each project. After discussing your needs, I will provide a custom quote. I believe in transparent pricing, and I work with clients to ensure the value of each project aligns with their goals. It is helpful to be provided an initial budget target during our discovery call.
6. How many revisions do I get?
My design packages typically include 2-3 rounds of revisions. This ensures we stay aligned with your vision while managing time efficiently. If more revisions are needed, I’m happy to provide them at an additional rate.
7. Can you help me with printing as well?
Absolutely! With my experience in print media, I work with both local and national print houses. I ensure that your designs are print-ready and work with printers to achieve the best quality possible.
8. Do you offer digital branding services?
Yes, I offer digital branding services including social media graphics, digital advertisements, and other online marketing assets to keep your brand consistent across all platforms.
9. What if I already have a logo but need a refresh?
I can help refresh or modernize your existing logo to better fit your current brand direction while keeping the elements that are important to you. We'll discuss your goals and create an updated version that reflects your vision.
10. What if I love my existing logo but my files are hard to work with or pixelate?
One of my popular services is logo rebuilding. This service is perfect for clients who love their logo but hate their files. I recreate your logo to match the original as closely as possible, while providing a complete set of logo files that can be used in any application—including scaling up to the size of a Times Square billboard without any loss of quality.
11. How do we get started?
Just reach out via email or the contact form on my website, and we can schedule an initial consultation. During this meeting, we’ll discuss your needs, ideas, and how I can help bring your vision to life. You can also schedule a complimentary 15-minute discovery call here.
11. Do you require a deposit to start a project?
Yes, for projects $500 and under, I require 100% paid up front. For projects that are $501+, I require a 50% deposit to begin work, with the remaining balance due upon project completion. This helps secure the time and resources needed to deliver the best results for you. Additional payment plan options may be available upon request.
12. What're your accepted payment methods?
I currently accept paper check, ACH transfer, and all major credit cards. A 3.5% processing fee applies for all credit card payments.
13. Do you have an example contract available?
While I don't share my contract prior to meeting with a client, I do have a policy page on my website that outlines the major terms in the contract.